Concepts
66,648 words · about 4.6 h
The pillars of IT operations management, and a paradigm that corrects decade-old ‘best practice’.
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12 chapters, about 4.6 h. Read them in order, or jump to any of them below.
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1Part 1 introductionRead →1.1Your Private CloudRead →1.2Purpose-Driven ArchitectureRead →1.3Service Level AgreementRead →1.4SP5 FrameworkRead →1.5SP5 Framework: PeopleRead →1.6SP5 Framework: ProcessRead →1.7Performance vs CapacityRead →1.8Performance ManagementRead →1.9Capacity ManagementRead →1.10Configuration ManagementRead →1.11Cost & Price ManagementRead →